Legal

Privacy Policy

Last updated: August 2026

On This Page

1. Introduction
2. Information We Collect
3. How We Use Your Information
4. How We Share Your Information
5. Data Security
6. Data Retention
7. Your Rights
8. Cookies & Tracking Technologies
9. Children's Privacy
10. Changes to This Policy
11. Contact Us

1. Introduction

CABIO Document Services ("CABIO," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our business setup, PRO, visa, government, financial, or personal documentation services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We may collect the following categories of information when you interact with us:

Contact details— name, phone number, WhatsApp number, and email address submitted through our forms, WhatsApp, or by phone.
Identity & application documents— passport copies, Emirates ID, visa copies, trade licenses, MOA/AOA, photographs, and other documents required to process the specific government, visa, financial, or personal service you request.
Communication records— messages, emails, and call notes exchanged with our team regarding your case.
Technical data— basic browser and device information collected automatically when you visit our website (such as pages viewed and general usage patterns).

3. How We Use Your Information

We use the information we collect to:

Prepare, submit, and track applications with the relevant UAE government authorities, banks, or insurance providers on your behalf.
Communicate with you about your request, quote, application status, or renewal reminders.
Respond to enquiries submitted through our contact forms or WhatsApp.
Improve our website, services, and customer experience.
Comply with our legal and regulatory obligations in the UAE.

4. How We Share Your Information

We do not sell your personal information. We may share your information only where necessary to deliver the service you have requested, including with:

Relevant UAE government authorities and portals (such as GDRFA, ICP, DED, MoHRE, Dubai Municipality, RTA, DEWA, FTA, Dubai Courts, Dubai Police, and MOFA) as required to process your application.
Banks and insurance providers, where you have requested banking or health insurance assistance.
Typing centers, translators, or notaries engaged on your behalf to complete a specific service.
Service providers who support our internal operations (such as IT or communication tools), under confidentiality obligations.

We may also disclose information where required by UAE law or a valid legal request from a competent authority.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of information you submit to us.

6. Data Retention

We retain personal information for as long as necessary to complete the requested service, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Identity and application documents are retained only for the period required to complete your case and any applicable statutory retention period.

7. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information held by us, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details in Section 11 below, and we will respond within a reasonable timeframe.

8. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use our website. You can control or disable cookies through your browser settings; note that some parts of the website may not function as intended if cookies are disabled.

9. Children's Privacy

Our website and services are intended for individuals who are at least 18 years old or otherwise legally capable of entering into binding service agreements. Where we process documents relating to minors (such as family or dependent visas), this is done solely at the request and under the authority of the minor's parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: info@cabiocds.com
Phone: +971 4 221 2273 / +971 58 525 9313
Address: 255 Abu Hail Street, Silver Building M01, Abu Hail, Next to Abu Hail Centre, Dubai, UAE
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