Privacy Policy

CABIOLIMO LLC FZ
trading as CABIO DOCUMENT SERVICES
Last Updated: August 14, 2026

1. Introduction

This Privacy Policy is issued by CABIOLIMO LLC FZ, a company duly licensed in the United Arab Emirates, operating its document clearing, corporate PRO services, typing centre, and government liaisoning division under the trading name CABIO DOCUMENT SERVICES ("CABIO," "we," "us," or "our"). References to "CABIO DOCUMENT SERVICES" throughout this Policy refer to CABIOLIMO LLC FZ operating under that trading name.

This Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, or engage us to provide services.

For the purposes of this Policy and in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and its implementing regulations, CABIOLIMO LLC FZ (trading as CABIO DOCUMENT SERVICES) acts as the Data Controller in respect of the personal data described below.

By using our website, submitting an enquiry, or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use our services or submit personal data to us.

2. Information We Collect

We collect different categories of information depending on how you interact with us, including through our website, WhatsApp, email, phone, or in person at our offices.

2.1 Personal Identifier Data

This includes information that identifies you as an individual or as a representative of a corporate client, such as:

• Full name
• Email address
• Phone/mobile number
• Physical/residential or company address
• Nationality and date of birth (where required for a specific government process)
• Signature (physical or digital, where required for authorization forms)

2.2 Sensitive Document Data

Because our core business involves government document processing, we routinely handle highly sensitive personal and corporate documents submitted voluntarily by clients for the specific purpose of completing a service, including but not limited to:

• Passport copies and passport-sized photographs
• Emirates ID copies
• Visa copies, entry permits, and residency documents
• Corporate trade licences, MOA/AOA, and shareholder documents
• Employment contracts, labour cards, and MoHRE-related documents
• Tenancy contracts, Ejari certificates, and other supporting legal documents
• Any other certificates, attestations, or legal contracts submitted for the purpose of government processing

This category of data is treated with the highest level of confidentiality and is used strictly for the purpose for which it was submitted.

2.3 Technical Data

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Cookies and similar tracking technologies
• Website usage data (pages visited, time spent, referral source)

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.

3. How We Use Your Information

We use the information collected strictly for legitimate business purposes, including:

1. Processing government applications — submitting, tracking, and following up on applications with UAE government departments and authorities on your behalf.
2. Communicating with you — providing status updates, requesting additional documents, sending appointment reminders, and responding to enquiries.
3. Fulfilling contractual obligations — delivering the specific document clearing, PRO, typing centre, or liaisoning service you have engaged us for.
4. Invoicing and payment processing — issuing invoices, receipts, and processing payments for services rendered.
5. Legal and regulatory compliance — retaining records where required by UAE commercial, immigration, or labour authorities.
6. Service improvement — analyzing website usage (in aggregate, non-identifiable form) to improve our website and service offerings.

We do not use your sensitive document data for marketing purposes, and we do not use it for any purpose beyond what is reasonably necessary to complete the engaged service.

4. Data Retention & Security

4.1 Security Measures

We implement administrative, technical, and physical safeguards designed to protect your personal and sensitive document data against unauthorized access, alteration, disclosure, or destruction. This includes restricted internal access to client files, secure storage of physical documents, and password-protected digital systems.

4.2 Retention & Deletion

• Sensitive original or scanned documents (passports, Emirates IDs, trade licences, contracts, etc.) submitted for a specific transaction are retained only for as long as necessary to complete that transaction.
• Upon successful completion of the service, such documents are either securely returned to the client or securely deleted/destroyed, except where UAE law, or a relevant government or commercial authority, requires that copies be retained for a specific statutory period (for example, for tax, audit, or anti-money-laundering compliance purposes).
• General contact and transactional records (invoices, correspondence, communication logs) may be retained for a longer period as required for accounting, legal, or dispute-resolution purposes, consistent with applicable UAE law.

5. Third-Party Disclosures

We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

Your data may be disclosed only in the following limited circumstances:

7. UAE Government Authorities — where necessary to process your application or request, including but not limited to the General Directorate of Residency and Foreigners Affairs (GDRFA), the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), the Ministry of Human Resources and Emiratisation (MoHRE), the Department of Economy and Tourism / Department of Economic Development (DED), and other relevant federal or local authorities.
8. Strictly necessary service partners — such as typing centre partners, courier services (for document delivery/collection), or notarization/attestation offices, solely to the extent required to complete your requested service.
9. Legal compliance — where disclosure is required by UAE law, court order, or a lawful request from a competent authority.
10. Professional advisors — such as our auditors or legal counsel, under confidentiality obligations, where necessary.

We never sell or rent your personal or document data to third parties for advertising, profiling, or any commercial purpose unrelated to your requested service.

6. Your Rights & Contact

Subject to the exceptions and conditions set out under the UAE PDPL, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to our legal retention obligations
• Withdraw consent for the processing of your data where consent is the basis for processing (this may affect our ability to continue providing certain services)
• Object to processing in certain circumstances
• Lodge a complaint with the UAE Data Office if you believe your data has been processed unlawfully

To exercise any of these rights, or if you have any questions about this Privacy Policy, please contact us:

CABIOLIMO LLC FZ — trading as CABIO DOCUMENT SERVICES

We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable UAE law.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this page will indicate when the Policy was last revised. Continued use of our website or services after such changes constitutes acceptance of the revised Policy.